FULL-TIME · APR 2026 — PRESENT
Technology Infrastructure Engineer
Maybank
Resolving 125+ IT service requests per month across 3 branch offices, from core banking applications and LAN connectivity to server room and hardware support.
One of Southeast Asia's largest banking groups. This role sits in branch IT operations for the Balikpapan area, supporting 3 branch offices and 100+ employees.
- COMPANY
- Maybank
- PERIOD
- APR 2026 — PRESENT
- LOCATION
- Balikpapan, Indonesia
What I Did
- 01
Resolved 125+ IT service requests per month across 3 branch offices for 100+ employees, with a 100% resolution rate based on ITSM ticket reports
- 02
Troubleshot core banking applications, network connectivity, and hardware issues independently as ticket volume grew
- 03
Monitored server room infrastructure — UPS, fire detection, temperature and humidity — plus physical security systems to support continuous availability
- 04
Coordinated vendors and monitored branch renovation, relocation, and LAN recabling projects across multiple sites
- 05
Installed and configured core banking application environments, PCs, PIN pads, and multifunction devices for new and relocated workstations
- 06
Managed backup processes for IT systems
SKILLS GAINED